Refund Policy

This Refund Policy sets out the procedure for considering requests for refunds of charitable donations made to CHARITABLE FOUNDATION “GROW UP IN A FAMILY” (the “Foundation”) through the infamily.org.ua website or external bank or payment service pages.

1. General Rule

1.1. Charitable donations are voluntary and non-refundable contributions made in support of the Foundation’s statutory purposes.

1.2. As a general rule, once a payment has been confirmed, a charitable donation is non-refundable, except in the cases expressly provided for in this Policy.

2. When a Refund Is Possible

2.1. The Foundation may consider a refund request in the event of:

• a duplicate or erroneous payment;
• a technical failure of the bank or payment service;
• a confirmed fraudulent transaction;
• another obvious error that can be documented.

2.2. A decision on whether to issue a refund is made after the circumstances of the payment and the information provided by the User have been verified.

3. How to Submit a Request

3.1. The User must submit a written request within 14 calendar days of making the payment.

3.2. Requests should be sent to the Foundation's contact email address infamilyorg@gmail.com.

3.3. The request should include:

• the date and amount of the payment;
• the payment service or bank used to make the transfer;
• the reason for the request;
• contact details for follow-up;
• proof of payment, if available to the User.

4. Processing Time

4.1. The Foundation will review the request within a reasonable timeframe after receiving all necessary information.

4.2. If the verification requires the involvement of a bank or third-party payment service, the processing time may depend on the rules and technical procedures of that bank or service.

5. Refund Method

5.1. If a refund is approved, the funds will be returned in accordance with Ukrainian law and subject to the technical capabilities of the relevant payment channel.

5.2. If the donation was made through LiqPay, Monobank, or another external bank or payment service, the service concerned may handle the technical processing of the refund.

5.3. The Foundation does not store Users’ full payment card details and does not process card information directly.

6. When a Refund May Be Refused

6.1. The Foundation may refuse a refund if:

• the payment was made voluntarily and without any technical error;
• the request is submitted more than 14 calendar days after the payment date;
• the User has not provided the information necessary to identify the payment;
• the refund is contrary to the laws of Ukraine or the rules of the respective payment channel.

7. Policy Changes

7.1. The Foundation may update this Refund Policy. The revised version takes effect when it is published on the Website, unless otherwise stated in this Policy.